Problem Diagnosis

Safety First – Problem Diagnostics

Before you self-diagnose,  follow safety regulations recommended by OSHA for problem diagnostics.

  • Check the circuit breaker and reset
  • Check if the appliance is working
  • Take off any metal you are wearing on your hands, wrist, and neck
  • Unplug the appliance before diagnosing
  • If the appliance is a gas appliance, turn off the gas before diagnosing
  • Pull hair back

Common Appliance Problems And Their Causes

  • Leaks – could be caused by hoses, door gaskets, pump, tub boot, or too much soap.
  • No spin/no drain – most commonly caused by the belt, coupler, lid switch or pump.
  • Not filling – usually a problem with the pressure switch or valve.
  • Burn smell – something might be in the pump or belt. Possibly a bad motor.
  • Taking too long to dry – usually caused by clogged vents. Also, checking the thermostat or the element may be shorting.
  • No start – can be a door switch or the motor is out.
  • No heat – commonly it’s a thermostat, thermistor or element issue.
  • Not cold – is usually caused by a bad cold control or it may be a defrosting problem.
  • Leaking – can be caused by a defrosting problem or a clogged drain trough. It may also be due to the drain heaters being out, or if the door gaskets aren’t properly sealed.
  • Running constantly – is common with bad door seals, thermostats or defrost problems.
  • No drain – is commonly caused by a clogged drain, a bad pump, or a kinked hose.
  • No fill – is usually caused by a bad float switch or valve.
  • Not cleaning – check and clean the filter. If you have low water supply, low water temperature or excessive detergent, these also could cause debris on dishes.
  • Not baking – can be caused by a bad element or bad bake switch.
  • Not broiling – usually caused by element, thermostat or select switch.
  • Burners out – can be a bad element disc, burner block or switch problem.
  • Gas units – most common issue is the spark module and ignitor.
  • No heat – caused by a bad capacitor, rectifier, relay board, or magnetron.
  • Plate is not turning – the motor or drive belt could be in need of repair.
Ice Makers
  • No ice – usually a bad I/M or it needs a valve. Gears could be stripped.
  • Leaking – commonly a valve or fill tube issue.
  • Not freezing – bad thermostat, relay or compressors are the most common problem.
  • Leaking – this could be a bad door gasket or a clogged drain trough.
Hot Water Dispenser
  • No heat – usually the thermostat or motor needs repairs.
Trash Compactor
  • Jammed – clear and clean debris out completely. Lube drives or replace mechanical parts.
Garbage Disposal
  • Jammed and humming – probably the disposer is clogged. Alternatively, the motor could be bad.

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Coverage Area


From King County to Thurston County – 50-mile radius
. King County: Federal Way, Auburn, Lake Tapps
. Pierce County: Tacoma, South Tacoma, Steilacoom, Puyallup, Bonney Lake, Orting, Buckley
. Thurston County: Lacey, Olympia, Tumwater, Rochester, Tenino



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